Frequently Asked Questions

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer reliable standard and expedited shipping options across the United States. All orders are processed promptly, ensuring a smooth and timely delivery experience. Shipping carriers include USPS, UPS, and FedEx, chosen based on the most efficient delivery route.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Typically, standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days. Processing time is generally 1-2 business days. Please note that during peak seasons or holidays, there may be slight delays.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally! International shipping times range from 6 to 10 days, depending on the destination country.

CAN I TRACK MY ORDER?

Yes! Once your order is shipped, you'll receive a tracking number via email. You can use this number to monitor your package's progress on our website or the shipping carrier's site.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept PayPal and Shopify Payments for secure transactions.

IS BUYING ON-LINE SAFE?

Yes! Our website uses industry-standard encryption to protect your personal and payment information. We are committed to providing a secure shopping experience for our customers.

HOW DO I PLACE AN ORDER?

Browse our collections, select your desired items, choose the appropriate size and color, then click 'Add to Cart.' Proceed to checkout to complete your purchase.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order as a guest. However, creating an account allows for quicker checkout, order tracking, and access to exclusive promotions.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

For any questions or concerns, please reach out to our customer support team via email at support@brasichic.com. We are here to assist you.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you need to make changes or cancel your order, contact us as soon as possible at support@brasichic.com. We will do our best to accommodate your request before the order is processed.